FAQs | The Audiology METHOD

How to clean hearing aid

Frequent Questions

How often should I clean my hearing aids?

We recommend cleaning your hearing aids daily. Wipe them with a soft, dry cloth and use the cleaning tools provided in your hearing aid kit. For more thorough cleaning, schedule an appointment at our office every 3-6 months.

What should I do if my hearing aid stops working?

First, check the battery or charge level. Then, inspect for wax blockage in the receiver. If these simple fixes don't work, you can use our app's troubleshooting guides or contact us directly. We offer repair drop-off and telehealth troubleshooting sessions.

How long should my rechargeable hearing aid battery last on a single charge?

Most rechargeable hearing aids provide 16-30 hours of use on a full charge, depending on your model and streaming usage. For example, Starkey Edge AI provides up to 51 hours, while ReSound Vivia offers up to 30 hours. Check your specific device specifications in the manuals section of this app.

How do I pair my hearing aids with my smartphone?

Pairing instructions vary by hearing aid model and smartphone type. For step-by-step guides specific to your hearing aids, tap the "Support" tab in the bottom menu, then select "Bluetooth Issues." From there, simply choose your hearing aid brand (Starkey, Phonak, Widex, Oticon, ReSound, or Signia), and follow the detailed instructions provided. If you encounter any difficulties during the pairing process, you can always contact us directly for personalized assistance.

When should I schedule a hearing aid adjustment?

Consider scheduling an adjustment if:You notice changes in your hearingYour lifestyle or listening environments have changedYou're having trouble hearing in specific situationsIt's been more than 6 months since your last adjustment. You can request an appointment directly through this app by clicking "Contact" from the bottom menu.

Can I stream audio directly to my hearing aids?

Yes, all our hearing aid models support direct streaming from compatible devices. The capabilities vary by model, but most support streaming from smartphones, tablets, and TVs with the appropriate accessories. Check your specific model's capabilities by clicking on "Support" from the bottom menu, then "Device Manuals". Here you can search for the user guide to your specific hearing aid model.

What should I do if my hearing aids are whistling or producing feedback?

Feedback often occurs due to improper fit, earwax buildup, or volume settings that are too high. Try removing and reinserting your hearing aids, checking for wax blockage, or slightly lowering the volume. If the problem persists, contact us through the app to schedule an appointment.

How can I protect my hearing aids from moisture and damage?

Keep your hearing aids dry and clean. Remove them during showering, swimming, or when using hair products. Store them in their case or charger when not in use. While many of our models have water-resistant coatings (IP68 rated), they are not fully waterproof. Use a hearing aid dehumidifier if you live in a humid environment.

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How often should I have my hearing retested?

We recommend annual hearing evaluations for most patients. However, if you notice any changes in your hearing or hearing aid performance, don't wait for your annual appointment. You can contact us right away so we can address these changes promptly.

How do I order supplies like batteries, wax guards, or domes?

You can order supplies directly through this app by clicking on "Supplies" tab from the bottom menu. We offer batteries, wax guards, domes, cleaning tools, and other accessories that can be picked up at our office or mailed to your home.